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Enable Conversation Intelligence in Amazon Connect to Process the Rules

For Amazon Connect contact centers, you must enable Conversation Intelligence for Contact Lens in the ContactLensProcessorFunction Lambda function. This Lambda function processes the Contact Lens rules.

Required Editions

  1. In the AWS Console, search Lambda.
  2. To open Lambda, under Services, click Lambda.
  3. On the AWS Lambda page, find the Lambda function with suffix -ContactLensProcessorFunction. If you have multiple Amazon Connect instances, you see one Lambda function for each instance.
    Open this Lambda function.
  4. Click the Lambda function name.
  5. Click Code.
  6. Select and open signalConfig.js from the file list.
  7. Set the voiceIntelligenceEnabled attribute value to true.
    The option appears in the signalConfig.js subtab under the Code tab.
  8. Click Deploy.
    Tip
    Tip To keep track of your changes, version the Lambda function. If you update the Lambda function, you’ll need to apply this change again.

See Also