---
schema_version: "1"
id: db2f07d3c1834d46ae45457201b93848c6a1b37d84cd49943376ac48cc3a13a4
title: Enable Conversation Intelligence in Amazon Connect to Process the Rules
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_intelligence_amazon_intelligence_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_intelligence_amazon_intelligence_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2623071ab15438037f8b5a73aab9ea313a7978197fb3f7ac56a3cc36702e0f98
description: For Amazon Connect contact centers, you must enable Conversation Intelligence for Contact Lens in the ContactLensProcessorFunction Lambda function. This Lambda function processes the Contact Lens rules.
products:
  - Service Cloud
release: "264"
---
# Enable Conversation Intelligence in Amazon Connect to Process the Rules

For Amazon Connect contact centers, you must enable Conversation Intelligence for Contact Lens in the ContactLensProcessorFunction Lambda function. This Lambda function processes the Contact Lens rules.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. In the AWS Console, search Lambda.
2. To open Lambda, under Services, click **Lambda**.
3. On the AWS Lambda page, find the Lambda function with suffix \-ContactLensProcessorFunction. If you have multiple Amazon Connect instances, you see one Lambda function for each instance.
    
    ![Open this Lambda function.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/voice_intelligence/voice_amazon_contactLensConsumerLambda.png)
4. Click the Lambda function name.
5. Click **Code**.
6. Select and open **signalConfig.js** from the file list.
7. Set the voiceIntelligenceEnabled attribute value to true.
    
    ![The option appears in the signalConfig.js subtab under the Code tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/voice_intelligence/voice_enable_conversation_intelligence_processing.png)
8. Click **Deploy**.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
    
    Tip To keep track of your changes, version the Lambda function. If you update the Lambda function, you’ll need to apply this change again.

#### See Also

- [_Amazon Documentation_: Lambda Function Versions](https://docs.aws.amazon.com/lambda/latest/dg/configuration-versions.html)
- [_Amazon Documentation_: Contact Lens for Amazon Connect](https://aws.amazon.com/connect/contact-lens/)