Set Up Health Check Stack to Run Self-Service Checks

To run the service check, the health check stack must be installed for your contact center. The health check stack contains the HealthCheckFunction Lambda, the HealthCheckRole, and the HealthCheckLambdaExecutionRole. The HealthCheckFunction Lambda checks the AWS account status and generates the report. The HealthCheckRole triggers the HealthCheckFunction Lambda. The HealthCheckLambdaExecutionRole runs the HealthCheckFunction Lambda.

Required Editions

View supported editions.

This article applies to:

Salesforce Voice with Amazon Connect
Salesforce Voice with Partner Telephony from Amazon Connect

User Permissions Needed
To view the Amazon Contact Centers page:	Customize Application AND Manage Call Centers
To run service checks:	Salesforce Voice Contact Center Admin

Set Up Health Check Stack for Provisioned Contact Centers
To run service checks in a contact center, authorize Salesforce to install and run the HealthCheck Lambda function with the IAM role in your AWS account.
Set Up Health Check Stack for Contact Centers Created Through XML Import
Install the health check stack in your AWS account for contact centers manually created through XML import.