If you do not set up a custom name format in the external client app or connected app, then the default name format is $User.Id & '@' & $Organization.Id.
Required Editions
This article applies to:
- Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)
| View supported editions. |
Important Starting in the Summer '26 release, connected apps can no longer be
created. New contact centers use external client apps (ECA) for single sign-on (SSO). Contact
centers created before the Summer '26 release will continue to use their connected apps for
SSO.
To set up a custom name format in the external client app or connected app, add the required
name format as the value of the
“https://aws.amazon.com/SAML/Attributes/RoleSessionName” custom attribute.
For example, add the value of the
“https://aws.amazon.com/SAML/Attributes/RoleSessionName” custom attribute
as $User.Alias & '@' & $User.Id & '@' & $Organization.Id. The
value added for this custom attribute is used as username for the contact center users in
Amazon Connect.