Keep your Voice Call record pages tidy by disconnecting voice call recordings you no longer need from their associated voice calls.
Required Editions
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
| View supported editions. |
To disconnect a voice call recording, delete the Salesforce VoiceCallRecording record that associates the voice call recording to the voice call. Deleting the VoiceCallRecording record is a permanent action and can’t be reversed. Once disconnected, the voice call recording along with the Call Recording Player no longer appear in the Voice Call record page.
- Open the customer’s Voice Call record page.
- Find the Voice Call record ID. The record ID is the Voice Call record URL’s alphanumeric series between VoiceCall/ and /view.
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Execute a SOQL query to get the target Voice Call record's CallRecordingId. Enter
SELECT CallRecordingId FROM VoiceCall WHERE Id='<TARGET_VOICE_CALL_RECORD_ID>'. - Use your preferred method, such as the Developer Console, to delete the VoiceCallRecording record with the CallRecordingId identified by the SOQL query.