---
schema_version: "1"
id: c06bd83d1f5cd51a756e9a18f7d7a944910652ff891d3ffb69683d77437be629
title: Dissociate Voice Call Recordings from Voice Call Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_dissociate_voice_call_recording.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_dissociate_voice_call_recording.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3ec86818712bbd958f9c42f669cb2c56be5cfb3ddd4f57b0a93c35fb4baa1cf7
description: Keep your Voice Call record pages tidy by disconnecting voice call recordings you no longer need from their associated voice calls.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Dissociate Voice Call Recordings from Voice Call Records

Keep your Voice Call record pages tidy by disconnecting voice call recordings you no longer need from their associated voice calls.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

To disconnect a voice call recording, delete the Salesforce VoiceCallRecording record that associates the voice call recording to the voice call. Deleting the VoiceCallRecording record is a permanent action and can’t be reversed. Once disconnected, the voice call recording along with the Call Recording Player no longer appear in the Voice Call record page.

1. Open the customer’s Voice Call record page.
2. Find the Voice Call record ID. The record ID is the Voice Call record URL’s alphanumeric series between VoiceCall/ and /view.
3. Execute a SOQL query to get the target Voice Call record's CallRecordingId. Enter `SELECT CallRecordingId FROM VoiceCall WHERE Id='<TARGET_VOICE_CALL_RECORD_ID>'`.
4. Use your preferred method, such as the Developer Console, to delete the VoiceCallRecording record with the CallRecordingId identified by the SOQL query.