Service Cloud Real Time hosted in Hyperforce doesn’t provide disaster recovery options
because hyperforce is designed for High Availability (HA) with no outage.
Required Editions
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
No separate disaster recovery setup is required for Service Cloud Real Time. But if Service
Cloud Real Time is unavailable due to an incident, Salesforce Core creates the voice calls.
During the incident, only create voice call functionality is available. Other functionalities
will not be available, including real-time transcripts, Omni-Channel flow routing, voicemail
routing, PSR removals, CTR Sync functionality.
