---
schema_version: "1"
id: 5c54f4124105522b97745e86587e7dd2724912d7bad0441ccc2486dd5b9fe49e
title: Disaster Recovery for Service Cloud Real Time
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_disaster_recovery_service_cloud_real_time.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_disaster_recovery_service_cloud_real_time.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc1edb0c3334492846012a88c42b0c30ee8eb43cd45896396de223ec9d8621e1
description: Service Cloud Real Time hosted in Hyperforce doesn’t provide disaster recovery options because hyperforce is designed for High Availability (HA) with no outage.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Disaster Recovery for Service Cloud Real Time

Service Cloud Real Time hosted in Hyperforce doesn’t provide disaster recovery options because hyperforce is designed for High Availability (HA) with no outage.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

No separate disaster recovery setup is required for Service Cloud Real Time. But if Service Cloud Real Time is unavailable due to an incident, Salesforce Core creates the voice calls. During the incident, only create voice call functionality is available. Other functionalities will not be available, including real-time transcripts, Omni-Channel flow routing, voicemail routing, PSR removals, CTR Sync functionality.