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Delete a Contact Center

You can delete a contact center from your Salesforce org. For example, you can delete the contact center to change the AWS region that’s hosting your Amazon Connect instance or to clean up your Sandbox org. Before you can delete a contact center, you must delete the voice calls associated with the contact center.

Required Editions

This article applies to:

  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions.
User Permissions Needed
To delete a contact center: Customize Application and Manage Call Centers
Warning
Warning

Before you delete a contact center from a Salesforce org with Salesforce Voice with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon Connect, consider these important points.

  • Deleting a contact center from an org, deletes all the associated Salesforce resources but doesn’t delete any of the associated AWS artifacts.
  • As a precaution, before you delete the contact center from a sandbox org, copy the custom Amazon Connect instance assets such as contact flows, and Lambda functions, that you want to use in your production org.
  1. From Setup, in the Quick Find box, enter Contact Centers, and select Amazon Contact Centers or Partner Telephony Contact Centers, depending on your telephony system.
  2. To delete the contact center, click the dropdown to the right of the contact center, and then select Delete.
    The Update Key and Delete options appear in the dropdown to the right of the contact center.

See Also