---
schema_version: "1"
id: 8d00f84edc3bd7e6656be19e577c1ebb279c0fb406054cbc097db6394b6bfad8
title: Delete a Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_delete_contact_center_resell.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_delete_contact_center_resell.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e669941bd0f832459ab1adc5f0741fc451966bba3e93197f2c8064393bff3cad
description: You can delete a contact center from your Salesforce org. For example, you can delete the contact center to change the AWS region that’s hosting your Amazon Connect instance or to clean up your Sandbox org. Before you can delete a contact center, you must delete the voice calls associated with the contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Delete a Contact Center

You can delete a contact center from your Salesforce org. For example, you can delete the contact center to change the AWS region that’s hosting your Amazon Connect instance or to clean up your Sandbox org. Before you can delete a contact center, you must delete the voice calls associated with the contact center.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38548e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38548e70 ">To delete a contact center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38548e70 "><samp class="parmname">Customize Application</samp> and <samp class="parmname">Manage Call
                Centers</samp></td>

          </tr>
        </tbody>
      </table>

![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_warning.png)

Warning

Before you delete a contact center from a Salesforce org with Salesforce Voice with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon Connect, consider these important points.

- Deleting a contact center from an org, deletes all the associated Salesforce resources but doesn’t delete any of the associated AWS artifacts.
- As a precaution, before you delete the contact center from a sandbox org, copy the custom Amazon Connect instance assets such as contact flows, and Lambda functions, that you want to use in your production org.

1. From Setup, in the Quick Find box, enter Contact Centers, and select **Amazon Contact Centers** or **Partner Telephony Contact Centers**, depending on your telephony system.
2. To delete the contact center, click the dropdown to the right of the contact center, and then select **Delete**.
    
    ![The Update Key and Delete options appear in the dropdown to the right of the contact center.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_contact_center_delete.png)

#### See Also

- [Delete Voice Call Customer Data](https://help.salesforce.com/s/articleView?id=service.voice_delete_data.htm&release=264.0.0&type=5 "Delete customers’ personal identifiable information (PII) from your Salesforce Voice (formerly Service Cloud Voice) contact center.")
- [_Salesforce Help_: Try Salesforce Voice in Your Sandbox](https://help.salesforce.com/s/articleView?id=service.voice_sandbox.htm&language=en_US)