The Amazon Connect instance must use SAML 2.0 based authentication.
Required Editions
This article applies to:
- Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)
| View supported editions. |
If your Amazon Connect instance uses SAML 2.0 based authentication, you don’t have to create an Amazon Connect instance. Otherwise, follow the instructions in Create an Amazon Connect instance to create an Amazon Connect instance.