---
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title: Create an Amazon Connect Instance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_create_connect_instance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_create_connect_instance.htm&release=264.0.0&type=5
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content_type: documentation
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description: The Amazon Connect instance must use SAML 2.0 based authentication.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create an Amazon Connect Instance

The Amazon Connect instance must use SAML 2.0 based authentication.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

If your Amazon Connect instance uses SAML 2.0 based authentication, you don’t have to create an Amazon Connect instance. Otherwise, follow the instructions in [Create an Amazon Connect instance](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html) to create an Amazon Connect instance.