Before creating a contact center in Salesforce org, you must create AWS artifacts and external client app. Required Editions View supported editions. Create an Amazon Connect InstanceThe Amazon Connect instance must use SAML 2.0 based authentication. Create AWS Artifacts for SCVYou must create the AWS artifacts before creating the contact center. Create Local External Client App for Manually Integrated Contact CentersCreate the external client app before creating the contact center. Create the Contact CenterYou can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.
Before creating a contact center in Salesforce org, you must create AWS artifacts and external client app. Required Editions View supported editions. Create an Amazon Connect InstanceThe Amazon Connect instance must use SAML 2.0 based authentication. Create AWS Artifacts for SCVYou must create the AWS artifacts before creating the contact center. Create Local External Client App for Manually Integrated Contact CentersCreate the external client app before creating the contact center. Create the Contact CenterYou can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.
