---
schema_version: "1"
id: f4fbce7600464fe86eadb1bd4ff39aa325e9a656412d09a195fd2d19bafe8917
title: Create a Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_create_cc_flex_provisioning.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_create_cc_flex_provisioning.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 585332309b761d47b357eeb647b34009ba803fe4f013f0df88f3a3a8eec8f390
description: Before creating a contact center in Salesforce org, you must create AWS artifacts and external client app.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create a Contact Center

Before creating a contact center in Salesforce org, you must create AWS artifacts and external client app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Create an Amazon Connect Instance](https://help.salesforce.com/s/articleView?id=service.voice_create_connect_instance.htm&release=264.0.0&type=5)**  
    The Amazon Connect instance must use SAML 2.0 based authentication.
- **[Create AWS Artifacts for SCV](https://help.salesforce.com/s/articleView?id=service.voice_AWS_artifacts.htm&release=264.0.0&type=5)**  
    You must create the AWS artifacts before creating the contact center.
- **[Create Local External Client App for Manually Integrated Contact Centers](https://help.salesforce.com/s/articleView?id=service.voice_create_connected_app.htm&release=264.0.0&type=5)**  
    Create the external client app before creating the contact center.
- **[Create the Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_flex_create_cc.htm&release=264.0.0&type=5)**  
    You can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.