Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
Contact Center v17.1
Available Date: Starting on March 10, 2025
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Fixed a bug which caused permission boundary to not be attached to a role SCVContactDataSyncFunctionRole. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Fixed a bug which caused permission boundary to not be attached to roles specific to BYOAC. | Salesforce Voice with Partner Telephony from Amazon Connect |
Contact Center v17.0
Available Date: Starting on December 13, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
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Fixed vulnerabilities in the transcription lambdas:
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Automated the steps for creation and deletion of predefined attributes in the Unified Routing set up. Added permissions for creating and deleting predefined attributes, and defined a new CloudFormation resource for managing these attributes. Unified routing is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion. |
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