---
schema_version: "1"
id: 49588392fc7d155f9b4b08fed09f95c2e727925c238f85a92660b94a9e84b4a4
title: Contact Center Version 17.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v17.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v17.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b1f3463593b0f3dd722c6d4137502cc6e02e63d4940a123549016055069faefd
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 17.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v17.1

Available Date: Starting on March 10, 2025

This version includes these changes.

 
| Change | Applicable Telephony Models |
| --- | --- |
| Fixed a bug which caused permission boundary to not be attached to a role SCVContactDataSyncFunctionRole. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Fixed a bug which caused permission boundary to not be attached to roles specific to BYOAC. | Salesforce Voice with Partner Telephony from Amazon Connect |

## Contact Center v17.0

Available Date: Starting on December 13, 2024

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25198e105">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25198e108">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d25198e105 ">
              <p>Fixed vulnerabilities in the transcription lambdas: </p>
              <ul>
                <li>kvsTranscriber</li>

                <li>ContactLensConsumerFunction</li>

                <li>ContactLensProcessorFunction</li>

                <li>PostCallAnalysisTriggerFunction</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d25198e108 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d25198e105 ">
              <p>Automated the steps for creation and deletion of predefined attributes in the
                Unified Routing set up. Added permissions for creating and deleting predefined
                attributes, and defined a new CloudFormation resource for managing these attributes.
              </p>
              <p style="margin-bottom:0;">Unified routing is a pilot or beta service that is subject to the Beta Services
                Terms at <a href="https://www.salesforce.com/company/legal/" target="_blank">Agreements - Salesforce.com</a> or a written Unified Pilot
                Agreement if executed by Customer, and applicable terms in the <a href="https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992" target="_blank">Product Terms Directory</a>. Use of this pilot or beta
                service is at the Customer's sole discretion.</p>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d25198e108 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>