Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
Contact Center v16.1
Available Date: Starting on October 1, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Fixed this bug: Updating the Amazon Connect contact center from version 15.0 to 16.0 was failing when you had integrated Voice with your Amazon Connect instance, as described in this known issue. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Fixed a lambda bug in the unified omni routing flow. |
|
Contact Center v16.0
Available Date: Starting on August 30, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Supports python runtime version 3.11 for the various lambda functions in the cloudFormation template. |
|
| Restricted role policy for associating Contact Lens to Amazon Connect instance to ensure better security. |
|
| Removed wildcard (*) access to logs in the provisioning policy, and supports access only to logs created by lamda functions from Salesforce. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Updated the ProvisioningRole.json file to include the connect:UpdateContactRoutingData policy. This update is required to use the unified routing feature. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Updated the SCVManagedPolicyStack.yaml file to include the connect:UpdateContactRoutingData policy. This update is required to use the unified routing feature. | Salesforce Voice with Amazon Connect |