---
schema_version: "1"
id: 176235b48b450289a6607c93b7e3e72bf855751db7ced826e1745b9b6b07e017
title: Contact Center Version 16.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v16.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v16.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0d9c0ac49108655fd6aa8ba1f85ab3bccae7353128585f7c3a0331b2f963dd81
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 16.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v16.1

Available Date: Starting on October 1, 2024

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109960e59">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109960e62">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e59 ">Fixed this bug: Updating the Amazon Connect contact center from version 15.0 to
              16.0 was failing when you had integrated Voice with your Amazon Connect instance, as
              described in this <a href="https://issues.salesforce.com/issue/a028c00000zLnmzAAC/~" target="_blank">known issue</a>.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e62 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e59 ">Fixed a lambda bug in the unified omni routing flow.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e62 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

                <li>Voice integrated with an existing Amazon Connect instance by importing the
                  contact center definition XML file</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Contact Center v16.0

Available Date: Starting on August 30, 2024

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109960e126">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109960e129">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e126 ">Supports python runtime version 3.11 for the various lambda functions in the
              cloudFormation template.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e129 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e126 ">Restricted role policy for associating Contact Lens to Amazon Connect instance
              to ensure better security.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e129 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e126 ">Removed wildcard (*) access to logs in the provisioning policy, and supports
              access only to logs created by lamda functions from Salesforce.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e129 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e126 ">Updated the ProvisioningRole.json file to include the
              connect:UpdateContactRoutingData policy. This update is required to use the unified
              routing feature.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e129 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e126 ">Updated the SCVManagedPolicyStack.yaml file to include the
              connect:UpdateContactRoutingData policy. This update is required to use the unified
              routing feature.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d109960e129 ">Salesforce Voice with Amazon Connect</td>

          </tr>
        </tbody>
      </table>