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Contact Center Version 13.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.

This article applies to:

  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect

Contact Center v13.2

Available Date: Starting on September 19, 2023

This version includes these changes.

Change Applicable Telephony Models
When you create or update your contact center, Salesforce creates or updates Salesforce Identity Provider only if it’s necessary. If you’re using your own IDP, no updates occur.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
Fixed the security vulnerabilities in some of the Lambda functions. To address them, we increased the xml2js version from 0.4.19 to 0.5.0.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect

Fixed these bugs:

  • If a policy is defined for the S3 bucket, creation of the contact center with an existing Amazon Connect instance fails.
  • Permission boundaries weren’t honored because the CloudFormation template didn’t include the permission boundary checks for SCVRealtimeAlertRole.
 Salesforce Voice with Partner Telephony from Amazon Connect

Contact Center v13.1

Available Date: Starting on August 29, 2023

This version includes these changes.

Change Applicable Telephony Models

Fixed these bugs:

  • Contact centers can’t integrate Salesforce with Amazon Connect due to the contact center certificate’s RSA key size.
  • Real-time transcription using the kvsTranscriber Lambda function isn’t working.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect

Contact Center v13.0

Available Date: Starting on August 25, 2023

This version includes these changes.

Change Applicable Telephony Models
Improved error handling for Lambda functions. You can now issue AWS CloudTrail queries with expressions and patterns to find Lambda logs.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
Upgraded Lambda run-time settings. The node.js runtime now supports the 18.x runtime. Java runtime now supports Java 11. See Amazon Documentation: Lambda Runtimes
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
To analyze the call lifecycle in Amazon CloudWatch, log lines are now consistent for all Lambda functions.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
CloudFormation now contains descriptions for all AWS service and resource permissions.
  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect

Fixed these bugs:

  • Voicemail isn’t transcribed in non-English languages.
  • When the caller hangs up while the call is in a voicemail queue, the call status in Command Center for Service shows "New."
  • The VoiceMailPackagingFunction Lambda function times out. The function previously timed out after 60 seconds. It now waits up to 6 minutes 40 seconds before timing out.
 Salesforce Voice with Partner Telephony from Amazon Connect