---
schema_version: "1"
id: ec3337f58725d7e43d931208c4a8f842a4ab67109991879aa915f4b3db1e782e
title: Contact Center Version 13.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v13.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v13.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef98aaa52d8bc615a65686a260bfdd2d3014ada31b1ff86b19a2cb9b1462b2aa
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 13.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v13.2

Available Date: Starting on September 19, 2023

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e55">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e58">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e55 ">When you create or update your contact center, Salesforce creates or updates
              Salesforce Identity Provider only if it’s necessary. If you’re using your own IDP,
              no updates occur.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li> Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e55 ">Fixed the security vulnerabilities in some of the Lambda functions. To address
              them, we increased the xml2js version from 0.4.19 to 0.5.0.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li> Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e55 ">
              <p>Fixed these bugs: </p>
              <ul>
                <li>If a policy is defined for the S3 bucket, creation of the contact center with
                  an existing Amazon Connect instance fails. </li>

                <li>Permission boundaries weren’t honored because the CloudFormation template
                  didn’t include the permission boundary checks for SCVRealtimeAlertRole.</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e58 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
        </tbody>
      </table>

## Contact Center v13.1

Available Date: Starting on August 29, 2023

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e140">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e143">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e140 ">
              <p>Fixed these bugs: </p>
              <ul>
                <li>Contact centers can’t integrate Salesforce with Amazon Connect due to the
                  contact center certificate’s RSA key size. </li>

                <li>Real-time transcription using the kvsTranscriber Lambda function isn’t
                  working.</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e143 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Contact Center v13.0

Available Date: Starting on August 25, 2023

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e198">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59621e201">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e198 ">Improved error handling for Lambda functions. You can now issue AWS CloudTrail
              queries with expressions and patterns to find Lambda logs.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e201 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e198 ">Upgraded Lambda run-time settings. The node.js runtime now supports the 18.x
              runtime. Java runtime now supports Java 11. See <a href="https://docs.aws.amazon.com/lambda/latest/dg/lambda-runtimes.html" target="_blank">Amazon Documentation: Lambda
                Runtimes</a></td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e201 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e198 ">To analyze the call lifecycle in Amazon CloudWatch, log lines are now
              consistent for all Lambda functions.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e201 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e198 ">CloudFormation now contains descriptions for all AWS service and resource
              permissions.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e201 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e198 ">
              <p>Fixed these bugs: </p>
              <ul>
                <li>Voicemail isn’t transcribed in non-English languages. </li>

                <li>When the caller hangs up while the call is in a voicemail queue, the call
                  status in Command Center for Service shows "New." </li>

                <li>The VoiceMailPackagingFunction Lambda function times out. The function
                  previously timed out after 60 seconds. It now waits up to 6 minutes 40 seconds
                  before timing out.</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d59621e201 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
        </tbody>
      </table>