Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 12.X.
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
Contact Center v12.0
Available Date: Starting on April 10, 2023
This version includes these changes.
| Change | Applicable Telephony Models |
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| Starting with the Summer ’23 release, each Salesforce release includes a major contact center update. For example, the Summer FY ’23 release includes Contact Center version 12.0 and the Winter FY ’24 release will include Contact Center version 13.0. The major contact center update will be available after your Salesforce org updates to the next version. The contact center updates are available in sandbox and production environments. See Salesforce Sandbox Preview Instructions |
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Salesforce Voice now supports Hindi and Thai languages for Amazon Transcribe’s transcription. The kvsTranscriber Lambda function now supports real-time transcription for these languages. To show real-time transcription in Hindi or Thai:
See Amazon Documentation: Amazon Transcribe's Transcription Languages Supported by Salesforce Voice. |
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| Amazon Connect’s Multi-Party Calls feature (for up to 6 parties) is automatically disabled for version 12.0 contact centers. Salesforce Voice doesn’t currently support this feature. It can be re-enabled within the Telephony settings for your Amazon Connect instance. However, if you use it, you might notice some unexpected behavior for call transfers and conference calls. |
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Fixed these bugs:
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