---
schema_version: "1"
id: 68efcc310549887efbdd820c6bd418ce4ca2e0fe30a7c9a40eb2efa08d9b646b
title: Contact Center Version 12.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v12.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v12.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7b320d4ee6279fa27f957ffc9f073f1aff8c27f73ed02c582b77133c8c467238
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 12.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 12.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 12.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v12.0

Available Date: Starting on April 10, 2023

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d53872e55">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d53872e58">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e55 ">Starting with the Summer ’23 release, each Salesforce release includes a major
              contact center update. For example, the Summer FY ’23 release includes Contact
              Center version 12.0 and the Winter FY ’24 release will include Contact Center
              version 13.0. The major contact center update will be available after your
              Salesforce org updates to the next version. The contact center updates are available
              in sandbox and production environments. See <a href="https://help.salesforce.com/s/articleView?id=000391927&amp;type=1&amp;language=en_US" target="_blank">Salesforce Sandbox Preview
                Instructions</a></td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e55 ">
              <p>Salesforce Voice now supports Hindi and Thai languages for Amazon
                Transcribe’s transcription. The kvsTranscriber Lambda function now supports
                real-time transcription for these languages. To show real-time transcription in
                Hindi or Thai: </p>
              <ul>
                <li>In Salesforce, update your contact center to get the latest Lambda
                  functions.</li>

                <li>In Amazon Connect, set the languageCode on the transcription block in your
                  contact flows to the transcription language. For example, to transcribe to
                  Hindi, enter hi-IN. For more info about supported languages and language codes,
                  see <a href="https://docs.aws.amazon.com/transcribe/latest/dg/streaming.html" target="_blank">Streaming Transcription</a> in the AWS
                  Transcribe Developer Guide.</li>

              </ul>
              <p style="margin-bottom:0;">See Amazon Documentation: <a href="https://developer.salesforce.com/docs/atlas.en-us.242.0.voice_developer_guide.meta/voice_developer_guide/voice_setup_amazon_connect_transcription_languages.htm" target="_blank">Amazon Transcribe's Transcription Languages
                  Supported by Salesforce Voice</a>.</p>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e55 ">Amazon Connect’s Multi-Party Calls feature (for up to 6 parties) is automatically disabled for version 12.0 contact centers. Salesforce Voice doesn’t currently support this feature. It can be re-enabled within the Telephony settings for your Amazon Connect instance. However, if you use it, you might notice some unexpected behavior for call transfers and conference calls.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e55 ">
              <p>Fixed these bugs: </p>
              <ul>
                <li>Transcription using the kvsTranscriber Lambda function isn’t working for the South Africa region.</li>

                <li>Failed to create two Salesforce Voice with Partner Telephony from Amazon Connect contact centers in the same AWS account, where one contact center was created with a new Amazon Connect instance and the other was created by importing the contact center definition XML file.</li>

                <li>For serverless applications, due to insufficient permissions, Kinesis stream for Content Lens fails to be associated with the Amazon Connect instance.</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d53872e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>