Contact Center Version 11.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 11.X.

This article applies to:

Salesforce Voice with Amazon Connect
Salesforce Voice with Partner Telephony from Amazon Connect

Contact Center v11.1

Available Date: March 22, 2023

This version includes these changes.

Change	Applicable Telephony Models
To enable Salesforce Voice to capture real-time Amazon Connect Contact Lens transcripts and intelligence signals more quickly, we added these enhancements. Split the ContactLensConsumerFunction Lambda function into two Lambda functions: ContactLensConsumerFunction and ContactLensProcessorFunction. Before this release, the ContactLensConsumerFunction sent Contact Lens transcripts and signals to Salesforce. Starting this release, the ContactLensConsumerFunction sends transcripts and signals to ContactLensProcessorFunction. Added the Create Transcripts in Bulk (/telephony/v1/voiceCalls/messages) Telephony Integration REST API to create voice call transcriptions in bulk for faster processing. The new ContactLensProcessor Lambda function invokes this request.	Salesforce Voice with Amazon Connect Salesforce Voice with Partner Telephony from Amazon Connect

Change

Applicable Telephony Models

To enable Salesforce Voice to capture real-time Amazon Connect Contact Lens transcripts and intelligence signals more quickly, we added these enhancements.

Split the ContactLensConsumerFunction Lambda function into two Lambda functions: ContactLensConsumerFunction and ContactLensProcessorFunction. Before this release, the ContactLensConsumerFunction sent Contact Lens transcripts and signals to Salesforce. Starting this release, the ContactLensConsumerFunction sends transcripts and signals to ContactLensProcessorFunction.
Added the Create Transcripts in Bulk (/telephony/v1/voiceCalls/messages) Telephony Integration REST API to create voice call transcriptions in bulk for faster processing. The new ContactLensProcessor Lambda function invokes this request.

Salesforce Voice with Amazon Connect
Salesforce Voice with Partner Telephony from Amazon Connect

Contact Center v11.0

Available Date: February 11, 2023

This version includes some bug fixes and these changes.

Change	Applicable Telephony Models
To get the latest versions of the voicemail Lambda functions (VoiceMailAudioProcessingFunction, VoiceMailTranscribeFunction, and VoiceMailPackagingFunction), get the latest ServiceCloudVoiceLambdas application version in the AWS Serverless Artifact Repository.	Salesforce Voice with Partner Telephony from Amazon Connect
We now delete CloudWatch log groups that are older than 2 years. Previously, we never deleted them.	Salesforce Voice with Amazon Connect
By default, you’re opted out of having all AWS AI services content stored or used for improvements to AWS services. To opt in, contact Salesforce Customer Support.	Salesforce Voice with Amazon Connect
The AWS Support App in Slack app is now available with the Salesforce Voice.	Salesforce Voice with Amazon Connect Salesforce Voice with Partner Telephony from Amazon Connect