---
schema_version: "1"
id: d0f2250191dc818748dd61c4e2ad75c304584da7185e992b2a9d94963ffc12b4
title: Contact Center Version 11.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v11.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v11.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f6a936f9100ee76c4da08300b35a270433947d2e4642172728c25b3d65996c3
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 11.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 11.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 11.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v11.1

Available Date: March 22, 2023

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
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          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d122653e55">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d122653e58">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e55 ">
              <p>To enable Salesforce Voice to capture real-time Amazon Connect Contact Lens
                transcripts and intelligence signals more quickly, we added these enhancements. </p>
              <ul>
                <li>Split the ContactLensConsumerFunction Lambda function into two Lambda
                  functions: ContactLensConsumerFunction and ContactLensProcessorFunction. Before
                  this release, the ContactLensConsumerFunction sent Contact Lens transcripts and
                  signals to Salesforce. Starting this release, the ContactLensConsumerFunction
                  sends transcripts and signals to ContactLensProcessorFunction. </li>

                <li>Added the Create Transcripts in Bulk (/telephony/v1/voiceCalls/messages)
                  Telephony Integration REST API to create voice call transcriptions in bulk for
                  faster processing. The new ContactLensProcessor Lambda function invokes this
                  request.</li>

              </ul>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Contact Center v11.0

Available Date: February 11, 2023

This version includes some bug fixes and these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d122653e113">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d122653e116">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e113 ">To get the latest versions of the voicemail Lambda functions (<a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_voicemailaudioprocessingfunction.htm?q=ContactLensKinesisStreamAssociateFunction" target="_blank">VoiceMailAudioProcessingFunction</a>, <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_voicemailaudioprocessingfunction.htm?q=VoiceMailTranscribeFunction" target="_blank">VoiceMailTranscribeFunction</a>, and <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_voicemailpackagerfunction.htm" target="_blank">VoiceMailPackagingFunction</a>), get the latest
              ServiceCloudVoiceLambdas application version in the <a href="https://aws.amazon.com/serverless/serverlessrepo/" target="_blank">AWS Serverless Artifact Repository</a>.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e116 ">Salesforce Voice with Partner Telephony from Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e113 ">We now delete CloudWatch log groups that are older than 2 years. Previously, we
              never deleted them.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e116 ">Salesforce Voice with Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e113 ">By default, you’re opted out of having all <a href="https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_policies_ai-opt-out.html" target="_blank">AWS AI services</a> content stored or used for
              improvements to AWS services. To opt in, contact Salesforce Customer
              Support.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e116 ">Salesforce Voice with Amazon Connect</td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e113 ">The <a href="https://docs.aws.amazon.com/awssupport/latest/user/aws-support-app-for-slack.html" target="_blank">AWS Support App in Slack app</a> is now
              available with the Salesforce Voice.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d122653e116 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>