Monitor the performance of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center. Required Editions View supported editions. Check Voice Channel PerformanceIdentify anomalies in your contact center and fix them on your own with documentation. Monitor Call Quality with Mean Opinion ScoresTo stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts. See Also Service Reporting Store and Access Your Conversation Data
Monitor the performance of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center. Required Editions View supported editions. Check Voice Channel PerformanceIdentify anomalies in your contact center and fix them on your own with documentation. Monitor Call Quality with Mean Opinion ScoresTo stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts. See Also Service Reporting Store and Access Your Conversation Data
