---
schema_version: "1"
id: a41d4e0b1eff9f4b69434330c4f3bf1be556ccfa28474dfbf7fa7810e3aeb80b
title: Monitor Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_admin_monitoring.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_admin_monitoring.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9bfeda27a0259859b9ed3bee421e4aaff85af592350d85eecacf630b1df6e3a9
description: Monitor the performance of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Monitor Your Contact Center

Monitor the performance of your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Check Voice Channel Performance](https://help.salesforce.com/s/articleView?id=service.voice_perf_metrics.htm&release=264.0.0&type=5)**  
    Identify anomalies in your contact center and fix them on your own with documentation.
- **[Monitor Call Quality with Mean Opinion Scores](https://help.salesforce.com/s/articleView?id=service.voice_setup_mos.htm&release=264.0.0&type=5)**  
    To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.

#### See Also

- [Service Reporting](https://help.salesforce.com/s/articleView?id=service.omnichannel_reporting.htm&language=en_US)
- [Store and Access Your Conversation Data](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_access.htm&type=5&language=en_US)