Let service reps answer and make calls and resolve customer issues from Salesforce in a contact center backed by a third-party telephony or contact center as a service (CCaaS) provider.
Note Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) is now part of
Partner Contact Center. You may see references to telephony models including Salesforce Voice
with Amazon Connect, Salesforce Voice with Partner Telephony, and Salesforce Voice with
Partner Telephony from Amazon Connect in Salesforce applications and documentation. For a
terminology reference, see this Knowledge Article. To learn more about our built-in telephony
offering for AI-first contact centers instead, see Agentforce Contact Center Voice.
Learning Map
The learning map is a friendly, centralized resource for anyone using Partner Contact Center Voice. Whether you’re working with an implementation partner or handling the setup yourself, the learning map offers a clear path toward success. We recommend bookmarking this page.
