---
schema_version: "1"
id: 565a190bdf8c8c518719380a07fa1c8978eee390e1713dd24670792c970f68fc
title: Connect Voice from a Partner Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 795dddd6c1253592906a134659fda0e05d7da3f06bc2cb68c53f43c0ab507bff
description: Let service reps answer and make calls and resolve customer issues from Salesforce in a contact center backed by a third-party telephony or contact center as a service (CCaaS) provider.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Connect Voice from a Partner Contact Center

Let service reps answer and make calls and resolve customer issues from Salesforce in a contact center backed by a third-party telephony or contact center as a service (CCaaS) provider.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) is now part of Partner Contact Center. You may see references to telephony models including Salesforce Voice with Amazon Connect, Salesforce Voice with Partner Telephony, and Salesforce Voice with Partner Telephony from Amazon Connect in Salesforce applications and documentation. For a terminology reference, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005393582&type=1&language=en_US). To learn more about our built-in telephony offering for AI-first contact centers instead, see [Agentforce Contact Center Voice](https://help.salesforce.com/s/articleView?id=service.afcc_sv_salesforce_voice.htm&language=en_US).

## Learning Map

The learning map is a friendly, centralized resource for anyone using Partner Contact Center Voice. Whether you’re working with an implementation partner or handling the setup yourself, the learning map offers a clear path toward success. We recommend bookmarking this page.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_1.png" alt="Icon representing a starting point in a journey"></span>
              </p>
              <p><strong>Learn</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&amp;release=264.0.0&amp;type=5" title="Improve phone support with Salesforce Voice with Telephony Providers (formerly Service Cloud Voice). Salesforce Voice is completely integrated into Salesforce, providing a consistent experience for service reps, supervisors, and customers across all digital channels.">Intro to Partner Contact
                  Center Voice</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
                <a href="https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-voice" target="_blank"><em>Trailhead:</em> Partner Contact Center</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_video.png" alt="Video icon"></span>
                <a href="https://salesforce.vidyard.com/watch/KSUdQKem3mwSPgbH1kJhNX" target="_blank"> Video Demo</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_key_concepts.htm&amp;release=264.0.0&amp;type=5" title="When you’re using Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), it’s helpful to understand the terms we use to talk about telephony.">Key Concepts</a>
              </p>
              <p><strong>How Can It Help Me?</strong></p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_customer_story.png" alt="Customer story icon"></span>
                <a href="https://www.salesforce.com/blog/customer-service-technology-powered/" target="_blank"> Customer Story: connectRN</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_video.png" alt="Video icon"></span>
                <a href="https://salesforce.vidyard.com/watch/PXsXLdcqasYp9gnQCg7pPy" target="_blank"> Customer Story: Sonder</a>
              </p>
              <p><strong>Got Questions?</strong></p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_support.png" alt="Support icon"></span>
                <a href="https://www.salesforce.com/products/service-cloud/solutions/call-center-management/" target="_blank"> Partner Contact Center</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_5.png" alt="Wrench icon representing the Build step"></span>
              </p>
              <p><strong>Set Up Partner Contact Center with Amazon Connect</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_prereqs.htm&amp;release=264.0.0&amp;type=5" title="Before you set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), complete these prerequisites.">Setup Prerequisites</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_turn_on_parent.htm&amp;release=264.0.0&amp;type=5" title="Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) leverages the power of Amazon Connect telephony to give reps, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.">Set Up Partner Contact Center
                  with Amazon Connect</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_contact_center_configure.htm&amp;release=264.0.0&amp;type=5" title="To enable service reps to talk to customers on the phone, set up a phone channel and add the reps to the contact center. To enable reps and supervisors to interact in the contact center, set up their workspaces.">Configure Your Contact Center</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_limitations.htm&amp;release=264.0.0&amp;type=5" title="Before setting up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review its limits and limitations.">Limits and Limitations</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_customize.htm&amp;release=264.0.0&amp;type=5" title="You have successfully completed all the necessary setup tasks, and Salesforce Voice with Telpehony Providers (formerly Service Cloud Voice) is now operational. While it is not mandatory, you have the option to customize Salesforce Voice further, unlocking advanced capabilities that can significantly enhance the overall experience for your customers, reps, and supervisors.">Customize Voice</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_test_parent.htm&amp;release=264.0.0&amp;type=5" title="As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.">Test Voice</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_5.png" alt="Wrench icon representing the Build step"></span>
              </p>
              <p><strong>Set Up Partner Contact Center Voice</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_prereqs.htm&amp;release=264.0.0&amp;type=5" title="Before you set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), complete these prerequisites.">Setup Prerequisites</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_pt_setup.htm&amp;release=264.0.0&amp;type=5" title="Salesforce Voice with Partner Telephony (formerly Service Cloud Voice with Partner Telephony) lets you create a Salesforce Voice contact center that uses a telephony provider of your choice. Before you start, review the prerequisites, limitations, and planning resources.">Set Up Partner Contact Center
                  Voice</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_contact_center_configure.htm&amp;release=264.0.0&amp;type=5" title="To enable service reps to talk to customers on the phone, set up a phone channel and add the reps to the contact center. To enable reps and supervisors to interact in the contact center, set up their workspaces.">Configure Your Contact Center</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_limitations.htm&amp;release=264.0.0&amp;type=5" title="Before setting up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review its limits and limitations.">Limits and Limitations</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_customize.htm&amp;release=264.0.0&amp;type=5" title="You have successfully completed all the necessary setup tasks, and Salesforce Voice with Telpehony Providers (formerly Service Cloud Voice) is now operational. While it is not mandatory, you have the option to customize Salesforce Voice further, unlocking advanced capabilities that can significantly enhance the overall experience for your customers, reps, and supervisors.">Customize Voice</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_test_parent.htm&amp;release=264.0.0&amp;type=5" title="As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.">Test Voice</a>
              </p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_5.png" alt="Wrench icon representing the Build step"></span>
              </p>
              <p><strong>Set Up Partner Contact Center with Amazon Connect (bring your own)</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_prereqs.htm&amp;release=264.0.0&amp;type=5" title="Before you set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), complete these prerequisites.">Setup Prerequisites</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_pt_amazon_setup.htm&amp;release=264.0.0&amp;type=5" title="You may already have an Amazon Connect instance or want to manage your own Amazon Web Services account. Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect) lets you integrate your own Amazon Connect instance with Salesforce Voice. Before you start, review the Voice prerequisites, limitations, and planning resources.">Set Up Partner Contact Center
                  with Amazon Connect (bring your own)</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_contact_center_configure.htm&amp;release=264.0.0&amp;type=5" title="To enable service reps to talk to customers on the phone, set up a phone channel and add the reps to the contact center. To enable reps and supervisors to interact in the contact center, set up their workspaces.">Configure Your Contact Center</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_limitations.htm&amp;release=264.0.0&amp;type=5" title="Before setting up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review its limits and limitations.">Limits and Limitations</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_customize.htm&amp;release=264.0.0&amp;type=5" title="You have successfully completed all the necessary setup tasks, and Salesforce Voice with Telpehony Providers (formerly Service Cloud Voice) is now operational. While it is not mandatory, you have the option to customize Salesforce Voice further, unlocking advanced capabilities that can significantly enhance the overall experience for your customers, reps, and supervisors.">Customize Voice</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_test_parent.htm&amp;release=264.0.0&amp;type=5" title="As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.">Test Voice</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_9.png" alt="Gear icon representing customizing Voice components"></span>
              </p>
              <p><strong>Monitor and Report</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_perf_metrics.htm&amp;release=264.0.0&amp;type=5" title="Identify anomalies in your contact center and fix them on your own with documentation.">Check Voice Channel Performance</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_monitor_amazon_usage.htm&amp;release=264.0.0&amp;type=5" title="Track your Amazon Connect usage to stay on top of your billing for Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect). Understand how you’re billed for minutes and IVR utterances.">Track And Report On Your Amazon Connect Usage and Billing</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_perf_metrics.htm&amp;release=264.0.0&amp;type=5" title="Identify anomalies in your contact center and fix them on your own with documentation.">Check Voice Channel Performance</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_mos.htm&amp;release=264.0.0&amp;type=5" title="To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.">Monitor Call Quality with Mean Opinion Scores</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_9.png" alt="Gear icon representing customizing Salesforce Voice components"></span>
              </p>
              <p><strong>Maintain</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_sandbox.htm&amp;release=264.0.0&amp;type=5" title="You can test out Salesforce Voice (formerly Service Cloud Voice) with your telephony provider in your sandbox. Before you set up Voice in a sandbox, follow these best practices to prepare the environment and to migrate data.">Try Voice in Your Sandbox</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_service_checks.htm&amp;release=264.0.0&amp;type=5" title="Run self-service checks for a detailed diagnostic report about the health of your contact center.">Run Self-Service Checks to Resolve Contact Center Issues</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_test_implementation.htm&amp;release=264.0.0&amp;type=5" title="After you finish setting up your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center, verify that you can accept and make calls.">Test Calls in your Contact Center</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_troubleshooting_tips.htm&amp;release=264.0.0&amp;type=5" title="To learn how to fix common issues in Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review these troubleshooting tips.">Troubleshoot</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_expert_support.htm&amp;release=264.0.0&amp;type=5" title="Get help with Voice directly from the experts. If you need assistance with Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), find out whether it’s best to contact Salesforce Support or your telephony provider.">Get Expert Support</a>
              </p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_4.png" alt="Agent icon representing training agents"></span>
              </p>
              <p><strong>Train and Supervise</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_pt_train_agents.htm&amp;release=264.0.0&amp;type=5" title="Use these resources to help your contact center reps become familiar with Salesforce Voice with Telephony Providers (formerly Service Cloud Voice)’s softphone and features. Some features may differ depending on what features your telephony provider offers.">Train Your Reps</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_pt_listen_in.htm&amp;release=264.0.0&amp;type=5" title="To improve a contact center’s call handling, supervisors can listen in to any ongoing call from Command Center for Service. They can listen to only one call at a time. When a supervisor listens in to the call, the rep is notified in the chat transcript, but the customer isn’t.">Listen In to a Voice Call</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_barge_in.htm&amp;release=264.0.0&amp;type=5" title="To quickly respond to a rep's flag or to deescalate an ongoing voice call, barge in and take over the call.">Interrupt a Voice Call with Supervisor Barge-In</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.omnichannel_change_queue_assignments.htm&amp;release=264.0.0&amp;type=5" title="If a rep's role changes or they switch teams, a supervisor can reassign them to a different queue. How you reassign a rep to a Voice queue depends on whether your telephony provider supports adding reps or groups of reps to queues. For example, Amazon Connect supports adding only groups of reps (routing profiles) to a queue—you can't add reps directly to a queue. This procedure applies to externally routed voice queues only.">Change Reps or Groups Assigned to Voice Queues</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_conversation_insights_intro.htm&amp;release=264.0.0&amp;type=5" title="Give supervisors the data they need to coach reps on interactions with customers. Einstein Conversation Insights identifies key moments in conversation recordings to provide insight into call structure, rep talk/listen ratios, how and when customized keywords like product names are mentioned, and more.">Analyze Call Recordings for Insights</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.omnichannel_open_realtime_metrics_report.htm&amp;type=5&amp;language=en_US" target="_blank">View Real-Time Metrics about Your Amazon Connect
                  Contact Center</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_setup_analytics.htm&amp;release=264.0.0&amp;type=5" title="Let support supervisors view key performance indicators (KPIs) and see graphs and data about your company’s Salesforce Voice (formerly Service Cloud Voice) contact centers. Supervisors can track call volume, average handle time, average speed to answer, and more. Customize how contact center data is displayed so supervisors see relevant and actionable information.">Track Contact Center KPIs with the CRM Analytics App</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_4.png" alt="Agent icon representing training agents"></span>
              </p>
              <p><strong>Use</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_agents_check_status.htm&amp;release=264.0.0&amp;type=5" title="Run quick tests to see whether your workspace is set up and ready for Service Cloud Voice. During work, your status in your telephony provider shows up in the Connection Status utility alongside your Omni-Channel status in the Omni-Channel utility. To address rare inconsistencies between Omni-Channel and your telephony provider, manually sync your Omni-Channel status to your telephony provider.">Check Connection Status and Address Provider Status Issues</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_agents_make_calls.htm&amp;release=264.0.0&amp;type=5" title="Answer incoming calls in the Omni-Channel utility. Call customers by dialing their phone number in the Omni-Channel utility. The Phone tab in the Omni-Channel utility and the Phone component provide common call functions such as mute, hold, transfer, and more.">Answer and Make Calls</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.use_desk_phone.htm&amp;release=264.0.0&amp;type=5" title="Answer and make voice calls from the Omni-Channel utility with a desk phone. By default, the softphone is enabled for all reps. To use a deskphone, you should enable the deskphone from the Omni-Channel settings.">Use a Desk Phone</a>
              </p>
              <p><strong>During the Call</strong></p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_id_enroll_caller.htm&amp;release=264.0.0&amp;type=5" title="If your admin enabled Voice ID for your org, you can enroll callers in Voice ID who agree to use their voice to authenticate themselves. Voice ID appears only when you're on a call.">Enroll Caller in Voice ID</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_agents_transfer_calls.htm&amp;release=264.0.0&amp;type=5" title="Add callers to a call, or transfer calls to another rep, queue, Omni flow, or phone number so customers are connected to the right person who can help. To have a multiparty call, add another caller to the call and merge the calls. To transfer a call to another rep, add a caller to the call, merge the calls, and then leave the call. If your Salesforce Voice with Partner Telephony setup supports it, add multiple participants to a multiparty call and make a consult call.">Add Callers or Transfer Calls</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_agents_record_calls.htm&amp;release=264.0.0&amp;type=5" title="Some companies automatically record calls for training and quality purposes. Your customers and your company sometimes prefer not to record certain information for privacy and legal compliance reasons. Honor your customer’s privacy and protect your company when a call is recorded by pausing the recording when sensitive information is exchanged. Resume the recording when it’s appropriate.">Pause Call Recording to Honor Customer Privacy</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_link_contact_record.htm&amp;release=264.0.0&amp;type=5" title="When a customer calls your contact center, Salesforce attempts to match the caller’s phone number with a contact record. If no contact is found, reps can search for the contact or create a contact.">Link Calls with Customer Contact Records</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_transcripts.htm&amp;release=264.0.0&amp;type=5" title="To get up to speed when accepting a transferred call, review the call transcript. A call transcript is generated in real time during the call and attached to the call record. You can easily refer to it during and after the call.">Get Up to Speed with Call Transcripts</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_sentiment_agent_view.htm&amp;release=264.0.0&amp;type=5" title="After a call ends, view the customer and rep sentiments in the Call Audio Player. Each utterance can have a positive, negative, or neutral sentiment. To identify what was said when negative sentiments occur, play the recording at those moments. To turn a negative experience into a positive one, a rep can then follow up with the customer. A supervisor can also coach the rep to improve the way they handle calls.">View the Sentiments of a Call Conversation</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_agents_listen_call_recordings.htm&amp;release=264.0.0&amp;type=5" title="To review a voice call, ensure compliance, and collaborate on customer issues, listen to call recordings in the Call Audio Player. To share information, ask questions, like and reply to comment threads, and mention colleagues and groups, comment directly on the recording. After a comment is created, you can respond in the Call Audio Player component or Chatter Feed.">Listen to and Collaborate on Voice Call Recordings</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_notes.htm&amp;release=264.0.0&amp;type=5" title="Record the call’s outcome and take notes about the call so it’s easy for other reps to get up to speed in case the customer calls back.">Take Notes on a Call</a>
              </p>
              <p><strong>After the Call</strong></p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://help.salesforce.com/s/articleView?id=service.voice_acw_for_agents.htm&amp;release=264.0.0&amp;type=5" title="Most customer service calls or messaging sessions require closing work after it ends—for example, you can send an email, update a case, or finalize your notes. When a conversation ends, you have a set amount of time to wrap up your work before you move on to the next customer. The After Conversation Work (ACW) component on a call or messaging record shows a countdown to help you manage your time.">Wrap Up After a Call</a>
              </p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_learning_map_page_10.png" alt="Binocular icon representing planning Voice setup"></span>
              </p>
              <p><strong>Develop</strong>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm" target="_blank">Partner Contact Center Voice Developer
                  Guide</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm" target="_blank">Voice Implementation Guide</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_examples.htm" target="_blank">Examples of Common Use Cases</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm" target="_blank">Telephony Integration REST API</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lc_toolkit_overview.htm" target="_blank">Voice Toolkit API</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_overview.htm" target="_blank">Using the Lambda Functions for Amazon
                  Connect</a>
              </p>
              <p>
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_help.png" alt="Help icon"></span>
                <a href="http://developer.salesforce.com/docs/service/service-connector-api/overview" target="_blank">Service Connector API</a>
              </p>
              <p style="margin-bottom:0;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/learning_map_icon_download.png" alt="Download icon"></span>
                <a href="https://github.com/service-cloud-voice/examples-from-doc" target="_blank">GitHub: Sample Contact Flows</a>
              </p>
            </td>

          </tr>
        </tbody>
      </table>