Dynamic Q&A lets knowledge article readers browse common questions while reading an
article. It highlights the most relevant questions and answers, helping them find the
information they need quickly, reducing case creation, and enhancing self-service.
Required Editions
You can configure the Dynamic Q&A component in Experience Cloud and set the maximum
number of questions to show. To add questions and answers to articles, use the standard Create
Questions and Answers for knowledge article prompt template. You can customize this template
in the Prompt Builder to control the tone, length of the questions and answers, and even the
generative AI model used.
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform,
Community, Community Plus, or Agentforce Service Agent add-on |
