---
schema_version: "1"
id: 96460d27b2bb0cf8681dd8a64e73eb56ed9d97f21e0f129999c90668431d2154
title: Use Dynamic Q&A for Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/use_dynamic_q_a_for_knowledge_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.use_dynamic_q_a_for_knowledge_articles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1de333fca167efcb2ff2a566193ee94747dc3505973ec187c77cc863f487536d
description: Dynamic Q&A lets knowledge article readers browse common questions while reading an article. It highlights the most relevant questions and answers, helping them find the information they need quickly, reducing case creation, and enhancing self-service.
products:
  - Service Cloud
release: "264"
---
# Use Dynamic Q&A for Knowledge Articles

Dynamic Q&A lets knowledge article readers browse common questions while reading an article. It highlights the most relevant questions and answers, helping them find the information they need quickly, reducing case creation, and enhancing self-service.

### Required Editions

You can configure the Dynamic Q&A component in Experience Cloud and set the maximum number of questions to show. To add questions and answers to articles, use the standard Create Questions and Answers for knowledge article prompt template. You can customize this template in the Prompt Builder to control the tone, length of the questions and answers, and even the generative AI model used.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, and Unlimited Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR </a>Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on</td></tr></tbody></table>

![Generate Questions and Answers based on the prompt](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/all_prompt_template.png) ![Prompt-Get questions and answers for Knowledge Article](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/prompt_template_setting.png)

- **[Set Up Dynamic Q&A for Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.enable_dynamic_q_a_for_knowledge_articles.htm&release=264.0.0&type=5)**  
    Set up and configure the Dynamic Q&A component in Experience Cloud so article readers can view and interact with top questions.
- **[Find Answers in Dynamic Q&A](https://help.salesforce.com/s/articleView?id=service.find_answers_in_dynamic_q_a.htm&release=264.0.0&type=5)**  
    BGet quick answers to your questions in the Dynamic Q&A section of the knowledge article page. If you can't find what you need, start a live chat instantly for further assistance.
- **[Dynamic Q&A Limitations and Important Considerations](https://help.salesforce.com/s/articleView?id=service.limitations_and_workarounds.htm&release=264.0.0&type=5)**  
    This section details the known limitations of the Dynamic Q&A feature and provides the necessary workarounds to ensure it works properly.

#### See Also

- [Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_about.htm&type=5&language=en_US)
- [Create a Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_build_template.htm&type=5&language=en_US)
- [Create a Field Generation Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_create_field_gen_prompt_template.htm&type=5&language=en_US)