Create a Customer Experience Intelligence Analytics App

Set up and configure Customer Experience Intelligence Analytics for your team to access the dashboards.

Required Editions

Available in: Lightning Experience

Available for an additional cost in: Enterprise, Unlimited, and Developer Editions where Customer Experience Intelligence is enabled

User Permissions Needed
To create a Customer Experience Intelligence Analytics app:	Customer Experience Intelligence Admin AND CRM Analytics Plus Admin
To assign permission sets:	Assign Permission Sets

User Permissions Needed

To create a Customer Experience Intelligence Analytics app:

Customer Experience Intelligence Admin

AND

CRM Analytics Plus Admin

To assign permission sets:

Assign Permission Sets

From Setup, enter Customer Experience Intelligence in the Quick Find box, and then select Customer Experience Intelligence.
On the Customer Experience Intelligence page, click Set Up Customer Experience Intelligence Analytics.
Assign user permissions. For users who manage the Customer Experience Intelligence Analytics dashboards, assign the CRM Analytics Plus Admin and Customer Experience Intelligence Analytics Admin permission sets. For users who need read-only access to the dashboards, assign the CRM Analytics Users and Customer Experience Intelligence Analytics User permission sets.
Enable CRM Analytics.
Enable Customer Experience Intelligence Analytics.

The app installation process can take up to 24 hours. The installation status shows on the Customer Experience Intelligence Analytics Setup page. If the app doesn’t have sufficient prerequisites, the installation is skipped with a message explaining steps to meet the prerequisites.