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Sync Conversation Data to Data 360

Data 360 is a Salesforce platform that unifies customer data from all your different systems to create a single, comprehensive view of your customer. Syncing your conversation data here transforms your data into an analyzable asset.

You can use the data to perform deep analysis, identify trends, or build sophisticated business intelligence dashboards.

To synchronize conversation data to Data 360:

  1. Enable access to conversation transcripts in Data 360.
  2. Create Data Streams for Conversation Transcripts.