---
schema_version: "1"
id: 8b443a83b18e7e6071d649dfd376b51e33c43fe7eaf9d2ea12e6d4916d3ca66c
title: Sync Conversation Data to Data 360
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sync_conversation_data_to_data_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sync_conversation_data_to_data_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ead7b6618a61cd50acea8f186ee927ca5be15b6a26731070959402587fccfd81
description: Data 360 is a Salesforce platform that unifies customer data from all your different systems to create a single, comprehensive view of your customer. Syncing your conversation data here transforms your data into an analyzable asset.
products:
  - Service Cloud
release: "264"
---
# Sync Conversation Data to Data 360

Data 360 is a Salesforce platform that unifies customer data from all your different systems to create a single, comprehensive view of your customer. Syncing your conversation data here transforms your data into an analyzable asset.

You can use the data to perform deep analysis, identify trends, or build sophisticated business intelligence dashboards.

To synchronize conversation data to Data 360:

1. [Enable access to conversation transcripts in Data 360](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_analyze.htm&type=5&language=en_US).
2. [Create Data Streams for Conversation Transcripts](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_data_streams.htm&type=5&language=en_US).