Specific permissions and licenses are required for the access and use of your Service Catalog site and its features.
Required Editions
| View supported editions. |
Before You Get Started
Service Catalog site accessibility is provided by the Service Catalog site permission set assignments, which are required and in addition to the general Service Catalog permissions assignments. Ensure you’ve completed those permissions assignments before you proceed.
In addition, the Service Catalog site licensing setup is framework-specific. Review all licensing information carefully.
Licensing Overview
The Service Catalog site permissions assignments are provided to these personas who are specific to the framework you’re using to build your site.
| Persona | Description |
|---|---|
|
|
Builds, configures, and styles the Service Catalog site pages and components. |
 LWR Service Catalog Site
Manager |
Selects the data categories to show in the Service Catalog site from Experience Workspaces. |
 Service Catalog Site User |
Any user who has Service Catalog feature access to request products and services from your Service Catalog. |
| Service Catalog Site Guest User |
Any user who accesses your site and requests products and services from your Service Catalog without logging in. |
Because LWR supports data categories, the site manager is a user specific to LWR who selects and manages the data categories shown in the Service Catalog site. In this documentation, the LWR site builder and manager are two distinct personas. Per your business needs, you can have a single persona be both an LWR site builder and manager. Review the permissions assignments for specific setup information.
Additional Licenses Required
Because your site is an extension of your Salesforce org that provides end users access to your Service Catalog through Experience Cloud, each persona also requires Experience Cloud permissions assignments. Thus, all your Service Catalog site users must have an assigned Experience Cloud license and the Service Catalog Site User permissions assignments.
Service Catalog supports these Experience Cloud licenses.
- Customer Community
- Customer Community Login
- Customer Community Plus
- Customer Community Plus Login
- Partner Community
- Partner Community Login
Each Experience Cloud license provides Service Catalog site users external access to your Service Catalog site. External users are authenticated users of your site but not members of your org.
Licensing Setup
Your Service Catalog site permissions assignments are based on your specific Experience Cloud license. To provide your site users Service Catalog site and feature access, create the custom External Service Catalog User permission that has specific Service Catalog object and feature permissions. Then provide the permission set to your site users.
We’ve provided you with the specific permissions information and Salesforce Setup documentation. See Service Catalog Site Permissions Assignments. We recommend consulting with a Salesforce account executive for any support needed during your setup process.
Licensing Considerations
Before you get started with your Service Catalog site licensing setup, keep these considerations in mind.
- Be sure that your site users have read, write, and edit access for the objects and their fields used in the screen flows that are part of your fulfillment flows
- If you’re using the LWR framework, ensure that the Enables Data Categories in LWR Sites org permission and Manage Data Categories system permission are enabled
As you configure your Service Catalog Site licensing, we recommend contacting your Salesforce account executive for any needed setup assistance.