---
schema_version: "1"
id: 5c2da51cf2fc3571c2da26e493889f1d8ebf3bb2cbd3e7e153668bfbb387d85a
title: Service Catalog Site Licensing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_site_licensing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_site_licensing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60c6cee996c4cd66e3be784c414bf93915b28a951ce808dbd9ec67dc18ae9840
description: Specific permissions and licenses are required for the access and use of your Service Catalog site and its features.
release: "264"
---
# Service Catalog Site Licensing

Specific permissions and licenses are required for the access and use of your Service Catalog site and its features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Before You Get Started

Service Catalog site accessibility is provided by the Service Catalog site permission set assignments, which are required and in addition to the general Service Catalog permissions assignments. Ensure you’ve completed those permissions assignments before you proceed.

In addition, the Service Catalog site licensing setup is framework-specific. Review all licensing information carefully.

## Licensing Overview

The Service Catalog site permissions assignments are provided to these personas who are specific to the framework you’re using to build your site.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132159e69">Persona</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d132159e72">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e69 ">
              <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="Aura Service Catalog site builder"></span> Aura Service Catalog Site
                Builder</p>
              <p style="margin-bottom:0;"><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="LWR Service Catalog site builder"></span> LWR Service Catalog Site
                Builder</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e72 ">Builds, configures, and styles the Service Catalog site pages and
              components.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e69 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_lwr_site_manager.png" alt="LWR Service Catalog site manager"></span> LWR Service Catalog Site
              Manager</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e72 ">Selects the data categories to show in the Service Catalog site from Experience
              Workspaces.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e69 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Site User</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e72 ">Any user who has Service Catalog feature access to request products and
              services from your Service Catalog.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e69 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Site Guest User</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d132159e72 ">Any user who accesses your site and requests products and services from your
              Service Catalog without logging in.</td>

          </tr>
        </tbody>
      </table>

Because LWR supports data categories, the site manager is a user specific to LWR who selects and manages the data categories shown in the Service Catalog site. In this documentation, the LWR site builder and manager are two distinct personas. Per your business needs, you can have a single persona be both an LWR site builder and manager. Review the permissions assignments for specific setup information.

## Additional Licenses Required

Because your site is an extension of your Salesforce org that provides end users access to your Service Catalog through Experience Cloud, each persona also requires Experience Cloud permissions assignments. Thus, all your Service Catalog site users must have an assigned Experience Cloud license and the Service Catalog Site User permissions assignments.

Service Catalog supports these Experience Cloud licenses.

- Customer Community
- Customer Community Login
- Customer Community Plus
- Customer Community Plus Login
- Partner Community
- Partner Community Login

Each Experience Cloud license provides Service Catalog site users external access to your Service Catalog site. External users are authenticated users of your site but not members of your org.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note External App and Channel Account licenses are available for use with your Service Catalog site. Contact your Salesforce account executive for setup assistance.

## Licensing Setup

Your Service Catalog site permissions assignments are based on your specific Experience Cloud license. To provide your site users Service Catalog site and feature access, create the custom External Service Catalog User permission that has specific Service Catalog object and feature permissions. Then provide the permission set to your site users.

We’ve provided you with the specific permissions information and Salesforce Setup documentation. See [Service Catalog Site Permissions Assignments](https://help.salesforce.com/s/articleView?id=service.svc_site_permission_assignments.htm&type=5&language=en_US). We recommend consulting with a Salesforce account executive for any support needed during your setup process.

## Licensing Considerations

Before you get started with your Service Catalog site licensing setup, keep these considerations in mind.

- Be sure that your site users have read, write, and edit access for the objects and their fields used in the screen flows that are part of your fulfillment flows
- If you’re using the LWR framework, ensure that the Enables Data Categories in LWR Sites org permission and Manage Data Categories system permission are enabled

As you configure your Service Catalog Site licensing, we recommend contacting your Salesforce account executive for any needed setup assistance.