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Set Up Service Catalog Guest Users

Add Guest Users to your Aura or LWR Service Catalog Site.

Required Editions

View supported editions.
User Permissions Needed
To set up Guest Users for Service Catalog:

System Admin

AND

Service Catalog Builder permissions

AND

Is a member of the site
checkmark This article applies to: Aura and LWR Experience Sites
X This article doesn’t applies to:

Salesforce Sites and externally built sites. To set up guest users in externally built sites, see Alternative Sites Setup Pathway.

These setup steps are applicable if you want to allow Guest Users access to your Service Catalog for Aura LWR Experience sites. Setup requires the configuration and use of the Experience guest user profile. Aura sites require additional setup steps. See Configure Aura Guest User Access.

Before you begin, keep these considerations in mind for Guest Users in Service Catalog.

  • Ensure you’ve enabled your catalog items to be accessible to guest users. See Create a Catalog Item.
  • Requests created by guest users are owned by your default community user.
  • Review the Experience Cloud Help Articles to learn how to use Guest User profiles.

Step I: Create the Service Catalog Guest User Custom Permission Set

  1. From Setup, in Permission Sets, click New.
  2. In the Label field enter, Service Catalog Guest User.
  3. From the License dropdown, select Service Catalog Guest Access.
  4. Save your work.
  5. From System, click System Permission.
  6. Click Edit.
  7. Enable Use Service Catalog For Guest User.
  8. Click Save and confirm your changes.

Step II: Configure the Guest User Profile for Service Catalog

  1. From Setup, in the quick find box, enter Digital Experiences in the Quick Find box and select All Sites.
  2. Next to the site that you want to access, click Builder.
  3. In Experience Builder, click General.
  4. From the Public Access section, select Guest users can see and interact with the site without logging in.
    Your guest user profile opens in Setup.
  5. From Profile Detail, select View Users.
  6. Click the name of your Guest User profile.
  7. In the Permission Set Assignments related list, click Edit Assignments.
  8. Under Available Permission Sets, select Service Catalog Guest User.
  9. Save your changes.

Step III: Configure Guest User Preferences

  1. From Experience Workspaces, select Administration.
  2. From the Preferences tab, under General, select Allow Guest Users to Access APIs.
  3. Save your work.