---
schema_version: "1"
id: e95d747c830ca418b24276b694ed2cd7931ce80bfddc1f624509475bfb2e6162
title: Set Up Service Catalog Guest Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_site_guest_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_site_guest_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9c487aedf9fd2ea4ec794f6098f42b7c5f306be7aa222d7e414755544d10c878
description: Add Guest Users to your Aura or LWR Service Catalog Site.
products:
  - Service Cloud
release: "264"
---
# Set Up Service Catalog Guest Users

Add Guest Users to your Aura or LWR Service Catalog Site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d146033e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">To set up Guest Users for Service Catalog:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">
              <p>System Admin </p>
              <p>AND</p>
              <p> Service Catalog Builder permissions</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Is a
                member of the site</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">
              <a name="svc_site_guest_users__image_wtq_4w1_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_guest_users__image_wtq_4w1_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/checkmark.png" alt="checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">Aura and LWR Experience Sites</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">
              <a name="svc_site_guest_users__image_qq1_mw1_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_guest_users__image_qq1_mw1_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/messaging_x.png" alt="X"></span>
              <strong>This article doesn’t applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d146033e55 ">
              <p style="margin-bottom:0;">Salesforce Sites and externally built sites. To set up guest users in externally
                built sites, see <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_alt_setup.htm&amp;release=264.0.0&amp;type=5" title="Take the steps in this setup pathway to set up Service Catalog Guest Users in sites alternative to Experience Cloud, such as Salesforce Sites and externally built sites.">Alternative Sites Setup Pathway</a>.</p>
            </td>

          </tr>
        </tbody>
      </table>

These setup steps are applicable if you want to allow Guest Users access to your Service Catalog for Aura LWR Experience sites. Setup requires the configuration and use of the Experience guest user profile. Aura sites require additional setup steps. See [Configure Aura Guest User Access](https://help.salesforce.com/s/articleView?id=service.svc_site_guest_access_aura.htm&type=5&language=en_US).

Before you begin, keep these considerations in mind for Guest Users in Service Catalog.

- Ensure you’ve enabled your catalog items to be accessible to guest users. See [Create a Catalog Item](https://help.salesforce.com/s/articleView?id=service.svc_create_a_catalog_item.htm&type=5&language=en_US).
- Requests created by guest users are owned by your default community user.
- Review the Experience Cloud Help Articles to learn how to use Guest User profiles.

## Step I: Create the Service Catalog Guest User Custom Permission Set

1. From Setup, in Permission Sets, click **New**.
2. In the Label field enter, Service Catalog Guest User.
3. From the License dropdown, select **Service Catalog Guest Access**.
4. Save your work.
5. From System, click **System Permission**.
6. Click **Edit**.
7. Enable **Use Service Catalog For Guest User**.
8. Click **Save** and confirm your changes.

## Step II: Configure the Guest User Profile for Service Catalog

1. From Setup, in the quick find box, enter Digital Experiences in the Quick Find box and select **All Sites**.
2. Next to the site that you want to access, click **Builder**.
3. In Experience Builder, click **General**.
4. From the Public Access section, select **Guest users can see and interact with the site without logging in**.
    
    Your guest user profile opens in Setup.
5. From Profile Detail, select **View Users**.
6. Click the name of your Guest User profile.
7. In the Permission Set Assignments related list, click **Edit Assignments**.
8. Under Available Permission Sets, select **Service Catalog Guest User**.
9. Save your changes.

## Step III: Configure Guest User Preferences

1. From Experience Workspaces, select **Administration**.
2. From the Preferences tab, under General, select **Allow Guest Users to Access APIs**.
3. Save your work.

## Step IV: Provide Guest User Access to Your Catalog Items

Take the steps in the provided Salesforce Help article to grant guest users access to catalog items that contain autolaunched and orchestration flows in their fulfillment.

[Limit User Access to Execute Flows](https://help.salesforce.com/s/articleView?id=platform.flow_distribute_security.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help_: Understand the Guest User Profile Best Practices and Considerations](https://help.salesforce.com/s/articleView?id=platform.networks_guest_profile_best_practices.htm&type=5&language=en_US)
- [_Salesforce Help_: Give Secure Access to Unauthenticated Users with the Guest User Profile](https://help.salesforce.com/s/articleView?id=platform.networks_public_access.htm&type=5&language=en_US)
- [_Salesforce Help_: Guest Users' Sharing Setting and Record Access](https://help.salesforce.com/s/articleView?id=platform.networks_secure_guest_user_sharing.htm&type=5&language=en_US)
- [_Salesforce Help_: Guest User Setup Checklist](https://help.salesforce.com/s/articleView?id=platform.networks_guest_checklist.htm&type=5&language=en_US)
- [_Salesforce Help_: Review Guest User Object, Record, and Field Access for Sites](https://help.salesforce.com/s/articleView?id=platform.networks_guest_user_access_verification.htm&type=5&language=en_US)