A service catalog is a portfolio of products and services that your customers and partners request. Service Catalog helps you turn your customers’ requests for those products and services into approved and documented orders. A service catalog consists of catalog items, catalog categories (groups of catalog items in the service catalog), and catalog fulfillments (automations you assign to individual catalog items).
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Set up Service Catalog Service Catalog is an automation hub with point-and-click tools that customize flow automatons used in business services, such as Replace Credit Card. Set up requires you to build and configure the Service Catalog building blocks: Items, Fulfillments, and Categories. |
Set up Your Service Catalog Site The Service Catalog Site is a CRM-powered self-service site that connects customers with your Service Catalog to browse and request catalog items. Setup requires configuration tasks in Salesforce Setup and Experience Builder, which is where you build, customize, and manage your site. Setting Up Your Service Catalog Site Preparing to Build Your Service Catalog Site |
Learn More About Service Catalog Trailhead Quick Look: Get to Know Service Catalog Trailhead: Accelerated Service Automation with Service Catalog Video: Automate Business Processes with Service Catalog Video: Accelerate Service Automation with Catalog Fulfillments |
Take a look at this video to get an overview of Service Catalog.