---
schema_version: "1"
id: fa6e8d1fde6a12b622b690629ced4783fd3355e564a4a282a0e212d9bf9bd83f
title: Enhance Self-Service Automation with Service Catalog
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aae212951b24af371071550986e119ecd7277e4e252597802c43397bf8596069
description: A service catalog is a portfolio of products and services that your customers and partners request. Service Catalog helps you turn your customers’ requests for those products and services into approved and documented orders. A service catalog consists of catalog items, catalog categories (groups of catalog items in the service catalog), and catalog fulfillments (automations you assign to individual catalog items).
products:
  - Service Cloud
release: "264"
---
# Enhance Self-Service Automation with Service Catalog

A service catalog is a portfolio of products and services that your customers and partners request. Service Catalog helps you turn your customers’ requests for those products and services into approved and documented orders. A service catalog consists of catalog items, catalog categories (groups of catalog items in the service catalog), and catalog fulfillments (automations you assign to individual catalog items).

![Service Catalog site leraning map](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_main_banner_lm_service_catalog.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
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      <tbody>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_intro__image_i54_tsc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_intro__image_i54_tsc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Start"></span>
            </p>
            <p>
              <strong>Set up Service
                Catalog</strong>
            </p>
            <p>Service Catalog is an automation hub with
              point-and-click tools that customize flow automatons used in
              business services, such as Replace Credit Card. Set up requires you
              to build and configure the Service Catalog building blocks: Items,
              Fulfillments, and Categories.</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_service_catalog_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the permissions each user requires to access Service Catalog features within your service catalog. Assign new users the Service Catalog Builder permission set to get started.">Service Catalog Permissions</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_catalog_category.htm&amp;release=264.0.0&amp;type=5" title="A catalog category represents groups of catalog items in Service Catalog. Catalog categories are used only in Service Catalog. Organizing catalog items under a catalog category makes those catalog items viewable in Aura.">Create a Catalog Category</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_catalog_fulfillments.htm&amp;release=264.0.0&amp;type=5" title="Catalog fulfillments are the pieces of automation that makes processing user-generated requests simple. Fulfillments ensure that service requests are accomplished efficiently and effectively and that customers receive the services they request. Fulfillments make it easier for customers and service providers to track the progression of a catalog request and ensure that all required steps are completed.">Catalog Fulfillments</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_create_catalog_fulfillment.htm&amp;release=264.0.0&amp;type=5" title="Creating catalog fulfillments in Service Catalog gives admins more flexibility in the type of information they can seek from customers.">Create a Catalog Fulfillment</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_catalog_requests.htm&amp;release=264.0.0&amp;type=5" title="Catalog requests are created when a Service Catalog customer submits a request for a catalog item. Requests let customers follow the status of a requested item and let you report on requests.">Catalog Requests</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_intro__image_rjm_vsc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_intro__image_rjm_vsc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_integrate_1.png" alt="Next"></span>
            </p>
            <p>
              <strong>Set up Your Service Catalog
                Site</strong>
            </p>
            <p>The Service Catalog Site is a CRM-powered
              self-service site that connects customers with your Service Catalog
              to browse and request catalog items. Setup requires configuration
              tasks in Salesforce Setup and Experience Builder, which is where you
              build, customize, and manage your site.</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_setup_intro.htm&amp;release=264.0.0&amp;type=5" title="Use the Service Catalog site to open your Service Catalog to your customers and partners for them to easily browse your catalog and request catalog items.">Setting Up Your Service Catalog Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_comps_temps_ov.htm&amp;release=264.0.0&amp;type=5" title="The Service Catalog Site is a CRM-powered self-service site that connects your customers and partners with your Service Catalog to browse and request catalog items.">Service Catalog Site Basics</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_prep.htm&amp;release=264.0.0&amp;type=5" title="Before you start building your Service Catalog site, head to Salesforce Setup to prep your org to become a customer or partner-facing site.">Preparing to Build Your Service Catalog Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_build.htm&amp;release=264.0.0&amp;type=5" title="Build the pages and configure the components that comprise the Service Catalog site.">Building Your Service Catalog Site</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_launch.htm&amp;release=264.0.0&amp;type=5" title="To go live with your site to your customers and partners, set your site admin settings, and then publish and activate your site.">Launching Your Service Catalog Site</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p><a name="svc_intro__image_og4_xsc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_intro__image_og4_xsc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_learn_end_1.png" alt="End"></span></p>
            <p><strong>Learn More About Service
                Catalog</strong></p>
            <p><cite>Trailhead Quick Look</cite>: <a href="https://trailhead.salesforce.com/content/learn/modules/service-catalog-quick-look" target="_blank">Get to Know Service
                Catalog</a></p>
            <p><cite>Trailhead</cite>: <a href="https://trailhead.salesforce.com/content/learn/modules/service-automation-with-service-catalog" target="_blank">Accelerated Service Automation
                with Service Catalog</a></p>
            <p><cite>Video</cite>: <a href="https://play.vidyard.com/oep19K5dD3JZ7QZjYWkoZc" target="_blank">Automate
                Business Processes with Service
                Catalog</a></p>
            <p><cite>Video</cite>: <a href="https://salesforce.vidyard.com/watch/aq2AkfzFbJ37obpAAvLxrw" target="_blank">Accelerate
                Service Automation with Catalog Fulfillments
              </a></p>
            <p style="margin-bottom:0;"><cite>Video</cite>: <a href="https://salesforce.vidyard.com/watch/8m3Fs8DpAR6w1KMqye1kDm" target="_blank">Control Catalog
                Item Access with Eligibility Rules </a></p>
          </td>

        </tr>
      </tbody>
    </table>

Take a look at this video to get an overview of Service Catalog.