Specific permissions are required to access and use Service Assistant.
Supported Editions and Licensing
| Product | Supported Editions | Available User Interfaces | Required Add-on Licenses |
|---|---|---|---|
| Agentforce Service Assistant |
|
Lightning Experience |
Each license is included in the listed editions. |
Service Assistant permissions are separated into several sections to provide an overview of the permissions needed for Service Assistant across all supported objects and related feature.
- Mandatory Permissions for Service Assistant
Review the mandatory permissions that are required to access and use Service Assistant for all supported objects and plan types. In addition, permissions for knowledge grounding and agent actions are included here since these features are supported across all objects and plan types. - Service Assistant for Case Permissions
Review the permissions required to access and use features specific to Service Assistant for Case. - Service Assistant for Messaging Permissions
Review the permissions required to access and use features specific to Service Assistant for Messaging. - Service Assistant for Voice Permissions
Review the permissions required to access and use features specific to Service Assistant for Voice.