---
schema_version: "1"
id: af1f49dd824673f2188feb66c8108953cc435138691983e13a130f2292c355b3
title: Permissions and Licensing for Service Assistant
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ce1a4853917f0b188339909086e3cff1d1c940ffacc54310821d0a20c631cafa
description: Specific permissions are required to access and use Service Assistant.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Permissions and Licensing for Service Assistant

Specific permissions are required to access and use Service Assistant.

## Supported Editions and Licensing

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:16.666666666666664%">
          <col style="width:33.33333333333333%">
          <col style="width:16.666666666666664%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27677e48">Product</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27677e51">Supported Editions</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27677e54">Available User Interfaces</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27677e57">Required Add-on Licenses</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d27677e48 ">Agentforce Service Assistant</td>

            <td data-label="Supported Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d27677e51 ">
              <ul>
                <li>Agentforce for Service Add-on - Enterprise Edition </li>

                <li>Agentforce for Service Add-on - Performance Edition </li>

                <li>Agentforce for Service Add-on - Unlimited Edition </li>

                <li>Service Cloud - Agentforce 1 Edition </li>

                <li>Service Cloud - Performance Agentforce 1 Edition </li>

              </ul>
            </td>

            <td data-label="Available User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d27677e54 ">Lightning Experience</td>

            <td data-label="Required Add-on Licenses" class="slds-cell-wrap" style="vertical-align:top;" headers="d27677e57 ">
              <ul>
                <li>Einstein for Service OR Agentforce for Service add-on licenses</li>

                <li>Service Planner add-on license</li>

                <li>Adpative Experience add-on licese</li>

              </ul>
              <p style="margin-bottom:0;" dir="ltr">Each license is included in the listed editions. </p>
            </td>

          </tr>
        </tbody>
      </table>

Service Assistant permissions are separated into several sections to provide an overview of the permissions needed for Service Assistant across all supported objects and related feature.

- **[Mandatory Permissions for Service Assistant](https://help.salesforce.com/s/articleView?id=service.sp_permissions_mandatory.htm&release=264.0.0&type=5)**  
    Review the mandatory permissions that are required to access and use Service Assistant for all supported objects and plan types. In addition, permissions for knowledge grounding and agent actions are included here since these features are supported across all objects and plan types.
- **[Service Assistant for Case Permissions](https://help.salesforce.com/s/articleView?id=service.sp_permissions_case.htm&release=264.0.0&type=5)**  
    Review the permissions required to access and use features specific to Service Assistant for Case.
- **[Service Assistant for Messaging Permissions](https://help.salesforce.com/s/articleView?id=service.sp_permissions_messaging.htm&release=264.0.0&type=5)**  
    Review the permissions required to access and use features specific to Service Assistant for Messaging.
- **[Service Assistant for Voice Permissions](https://help.salesforce.com/s/articleView?id=service.sp_permissions_voice.htm&release=264.0.0&type=5)**  
    Review the permissions required to access and use features specific to Service Assistant for Voice.