Review billing and consumption details for features specific to Service Assistant for Voice when you have the Agentforce for Service or Agentforce 1 licenses.
Required Editions
| View supported editions. |
| Feature | Description | Flex Credit Consumption |
|---|---|---|
| Start Plans Automatically | Automatically starts a dynamic service plan for a voice call when the eligibility criteria is met without a service rep clicking Start Plan. This feature is enabled by default when you turn on Service Assistant for Voice. |
None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down. |
| Related record grounding for Voice | Creation of a voice call summary and plan steps using related records, such as case and account. |
None. Included with the Agentforce for Service or Agentforce 1 edition for Service. Retrieving information from related record data using the default prompt template or flow doesn't draw down Flex Credits or Data 360 credits. If you add a retriever resource as input to a prompt template, data is queried in Data 360 and your Data 360 credits are drawn down. |
| Conversation Catch-Up | A capability of Service Assistant that gives service reps an AI-generated summary of an in-progress voice call when they join it. Conversation Catch-Up shows as cards in the Service Assistant component alongside service plan steps. |
None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down. |