---
schema_version: "1"
id: f5aef6e6017cf8cb66b84f7848ca5d171fac29f0576c92f7bb154b3c1a17d239
title: Service Assistant for Voice Billing and Consumption
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_billing_voice.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_billing_voice.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 90af0f3f7a5b2cfed6796a3983d8c858ee8b8c8e381022826c5b60ce084ca98a
description: Review billing and consumption details for features specific to Service Assistant for Voice when you have the Agentforce for Service or Agentforce 1 licenses.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Assistant for Voice Billing and Consumption

Review billing and consumption details for features specific to Service Assistant for Voice when you have the Agentforce for Service or Agentforce 1 licenses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:20.202020202020204%">
          <col style="width:39.79797979797981%">
          <col style="width:40.00000000000001%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d41241e62">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d41241e65">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d41241e68">Flex Credit Consumption</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e62 ">Start Plans Automatically</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e65 ">Automatically starts a dynamic service plan for a voice call when the eligibility
              criteria is met without a service rep clicking Start Plan. This feature is enabled by
              default when you turn on Service Assistant for Voice.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e68 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e62 ">Related record grounding for Voice</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e65 ">Creation of a voice call summary and plan steps using related records, such as case
              and account.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e68 ">
              <p>None. Included with the Agentforce for Service or Agentforce 1 edition for Service.
                Retrieving information from related record data using the default prompt template or flow
                doesn't draw down Flex Credits or Data 360 credits.</p>
              <p style="margin-bottom:0;">If you add a retriever resource as input to a prompt template, data is queried in Data
                360 and your Data 360 credits are drawn down.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e62 ">Conversation Catch-Up</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e65 ">A capability of Service Assistant that gives service reps an AI-generated summary of
              an in-progress voice call when they join it. Conversation Catch-Up shows as cards in the
              Service Assistant component alongside service plan steps.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d41241e68 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [_Salesforce Help_: Service Assistant for Voice Features](https://help.salesforce.com/s/articleView?id=service.sp_features_vc.htm&language=en_US)
- [_Salesforce Help_: Related Record Grounding for Voice](https://help.salesforce.com/s/articleView?id=service.sp_rrg_vc.htm&language=en_US)
- [_Salesforce Help_: Conversation Catch-Up for Service Assistant](https://help.salesforce.com/s/articleView?id=sp_ccu_setup.htm&language=en_US)