Review billing and consumption details for features specific to Service Assistant for Messaging when you have the Agentforce for Service or Agentforce 1 licenses.
Required Editions
| View supported editions. |
| Feature | Description | Flex Credit Consumption |
|---|---|---|
| Start Plans Automatically | Automatically starts a dynamic service plan for a messaging session when the eligibility criteria is met without a service rep clicking Start Plan. This feature is optional. |
None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down. If you add a retriever resource as input to a prompt template, data is queried in Data 360 and your Data 360 credits are drawn down. |
| Related record grounding for Messaging | Creation of a messaging session summary and plan steps using related records, such as case and account. |
None. Included with the Agentforce for Service or Agentforce 1 edition for Service. Retreving information from related record data using the default prompt template doesn't draw down Flex Credits or Data 360 credits. If you add a retriever resource as input to a prompt template, data is queried in Data 360 and your Data 360 credits are drawn down. |
| Service Replies | A capability of Service Assistant that gives service reps AI-generated suggested replies during active messaging sessions. Service Replies show as cards in the Service Assistant component alongside service plan steps. |
None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down when replies are generated with prompt templates. When you ground Service Replies with a data library, Service Assistant queries Data 360 to generate each reply that it surfaces in the component, and your Data 360 credits are drawn down. Flex Credits aren't consumed. |
| Conversation Catch-Up | A capability of Service Assistant that gives service reps an AI-generated summary of an in-progress messaging session when they join it. Conversation Catch-Up shows as cards in the Service Assistant component alongside service plan steps. |
None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down. |