---
schema_version: "1"
id: 89e7ba0b7c051ceccad354f2c9e64d26b23c45b3e2dc3d4a29c4bde52fc321a0
title: Service Assistant for Messaging Billing and Consumption
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_billing_msg.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_billing_msg.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c86f35407f5ae9be76581318172d7a3cc9a1d14611beaa1a2af2c570aa988610
description: Review billing and consumption details for features specific to Service Assistant for Messaging when you have the Agentforce for Service or Agentforce 1 licenses.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Assistant for Messaging Billing and Consumption

Review billing and consumption details for features specific to Service Assistant for Messaging when you have the Agentforce for Service or Agentforce 1 licenses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:20.202020202020204%">
          <col style="width:39.79797979797981%">
          <col style="width:40.00000000000001%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d69693e62">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d69693e65">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d69693e68">Flex Credit Consumption</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e62 ">Start Plans Automatically</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e65 ">Automatically starts a dynamic service plan for a messaging session when the
              eligibility criteria is met without a service rep clicking Start Plan. This feature is
              optional.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e68 ">
              <p>None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex Credits nor Data 360 credits are drawn down.</p>
              <p style="margin-bottom:0;">If you add a retriever resource as input to a prompt template, data is queried in Data 360
                and your Data 360 credits are drawn down.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e62 ">Related record grounding for Messaging</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e65 ">Creation of a messaging session summary and plan steps using related records, such as
              case and account.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e68 ">
              <p>None. Included with the Agentforce for Service or Agentforce 1 edition for Service.
                Retreving information from related record data using the default prompt template doesn't
                draw down Flex Credits or Data 360 credits.</p>
              <p style="margin-bottom:0;">If you add a retriever resource as input to a prompt template, data is queried in Data
                360 and your Data 360 credits are drawn down.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e62 ">Service Replies</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e65 ">A capability of Service Assistant that gives service reps AI-generated suggested
              replies during active messaging sessions. Service Replies show as cards in the Service
              Assistant component alongside service plan steps.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e68 ">
              <p>None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down when replies are generated with prompt
                templates.</p>
              <p style="margin-bottom:0;">When you ground Service Replies with a data library, Service Assistant queries Data 360
                to generate each reply that it surfaces in the component, and your Data 360 credits are
                drawn down. Flex Credits aren't consumed.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e62 ">Conversation Catch-Up</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e65 ">A capability of Service Assistant that gives service reps an AI-generated summary of an
              in-progress messaging session when they join it. Conversation Catch-Up shows as cards in the
              Service Assistant component alongside service plan steps.</td>

            <td data-label="Flex Credit Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d69693e68 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [_Salesforce Help_: Service Assistant for Messaging Features](https://help.salesforce.com/s/articleView?id=service.sp_features_msg.htm&language=en_US)
- [_Salesforce Help_: Service Replies for Service Assistant](https://help.salesforce.com/s/articleView?id=service.sp_sr.htm&language=en_US)
- [_Salesforce Help_: Conversation Catch-Up for Service Assistant](https://help.salesforce.com/s/articleView?id=sp_ccu_setup.htm&language=en_US)
- [_Salesforce Help_: Related Record Grounding for Messaging](https://help.salesforce.com/s/articleView?id=service.sp_rrg_msg.htm&language=en_US)