Service Assistant is a consumption-based product that uses Flex Credits and Data 360 credits. Feature consumption and billing differ between the Agentforce for Service and Einstein for Service licenses. Consumption also varies depending on the plan type you use and the features you turn on for each plan type.
Required Editions
Service Assistant billing and consumption is organized by feature type.
- General features that are supported for both Service Assistant for Case, Messaging, and
Voice.
- Features that are specific to either Service Assistant for Case, Messaging, and Voice.
The billing details outline when Flex Credits and Data 360 credits are consumed for feature
use and how you're billed.
