---
schema_version: "1"
id: 5abb2f7c07c7a936676bd2bf2466026caca6f76f4313fa290e78abd37e39e322
title: Service Assistant Billing and Consumption
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_billing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_billing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9dcb697eb06f40692a5958d5ba5f9eeae62042175cb0d15433727e7062966df9
description: Service Assistant is a consumption-based product that uses Flex Credits and Data 360 credits. Feature consumption and billing differ between the Agentforce for Service and Einstein for Service licenses. Consumption also varies depending on the plan type you use and the features you turn on for each plan type.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Assistant Billing and Consumption

Service Assistant is a consumption-based product that uses Flex Credits and Data 360 credits. Feature consumption and billing differ between the Agentforce for Service and Einstein for Service licenses. Consumption also varies depending on the plan type you use and the features you turn on for each plan type.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Service Assistant billing and consumption is organized by feature type.

- General features that are supported for both Service Assistant for Case, Messaging, and Voice.
- Features that are specific to either Service Assistant for Case, Messaging, and Voice.

The billing details outline when Flex Credits and Data 360 credits are consumed for feature use and how you're billed.

- **[Service Assistant General Features Billing and Consumption](https://help.salesforce.com/s/articleView?id=service.sp_billing_agentforce.htm&release=264.0.0&type=5)**  
    Understand billing and consumption for the general Service Assistant features when you have the Agentforce for Service or Agentforce 1 licenses.
- **[Service Assistant for Case Billing and Consumption](https://help.salesforce.com/s/articleView?id=service.sp_billing_case.htm&release=264.0.0&type=5)**  
    Understand billing and consumption for features specific to Service Assistant for Case when you have the Agentforce for Service or Agentforce 1 licenses.
- **[Service Assistant for Messaging Billing and Consumption](https://help.salesforce.com/s/articleView?id=service.sp_billing_msg.htm&release=264.0.0&type=5)**  
    Review billing and consumption details for features specific to Service Assistant for Messaging when you have the Agentforce for Service or Agentforce 1 licenses.
- **[Service Assistant for Voice Billing and Consumption](https://help.salesforce.com/s/articleView?id=service.sp_billing_voice.htm&release=264.0.0&type=5)**  
    Review billing and consumption details for features specific to Service Assistant for Voice when you have the Agentforce for Service or Agentforce 1 licenses.
- **[Billing and Consumption for Service Assistant with Einstein for Service](https://help.salesforce.com/s/articleView?id=service.sp_billing_einstein.htm&release=264.0.0&type=5)**  
    Learn how Service Assistant consumption occurs and how you’re billed when you have the Einstein for Service license.