Use solutions to provide detailed descriptions and resolutions of customer issues.
Required Editions
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- Search for Solutions
You can find solutions from the Cases Tab, the Solutions Tab, using Global Search, and custom list views in Salesforce Classic - Display and Select Solutions
Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. - View Solution Lists
The Solutions list page displays a list of solutions in your current view. - Create Solutions
You can create a solution from the sidebar or Solutions tab and while closing a case. - Reviewing Solutions
Solution managers, administrators, and users with the “Edit” permission on solutions can review existing solutions. - Delete Solutions
When you delete a solution, all related history and attachments are also deleted. - Categorize Solutions
Use solution categories to group similar solutions together. Each solution can belong to more than one category. - Set Multilingual Solution Statuses
After you modify a master solution, you can adjust the statuses of each translated solution associated with it and notify users to update those translations. - Solutions Home
Click the Solutions tab to display the solutions home page. - Solution History
The Solution History related list of a solution detail page tracks changes to the solution. - Solution Fields
An alphabetical list of solution fields. - Solutions FAQ
Find answers to frequently asked questions about solutions.