---
schema_version: "1"
id: 1125a38d28f8c227e43fcc8460cd61dde78d5ef11bb0093e0f1b8b0c5cf889ef
title: Work with Solutions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sol_parent_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sol_parent_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 959699aa0b06159d442c16a7a53dc5ca8b8d1de0cdce5290bb65a90c888d4331
description: Use solutions to provide detailed descriptions and resolutions of customer issues.
products:
  - Service Cloud
release: "264"
---
# Work with Solutions

Use solutions to provide detailed descriptions and resolutions of customer issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Search for Solutions](https://help.salesforce.com/s/articleView?id=service.sol_search.htm&release=264.0.0&type=5)**  
    You can find solutions from the Cases Tab, the Solutions Tab, using Global Search, and custom list views in Salesforce Classic
- **[Display and Select Solutions](https://help.salesforce.com/s/articleView?id=service.sol_display.htm&release=264.0.0&type=5)**  
    Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions.
- **[View Solution Lists](https://help.salesforce.com/s/articleView?id=service.sol_view.htm&release=264.0.0&type=5)**  
    The Solutions list page displays a list of solutions in your current view.
- **[Create Solutions](https://help.salesforce.com/s/articleView?id=service.creating_solutions.htm&release=264.0.0&type=5)**  
    You can create a solution from the sidebar or Solutions tab and while closing a case.
- **[Reviewing Solutions](https://help.salesforce.com/s/articleView?id=service.reviewing_solutions.htm&release=264.0.0&type=5)**  
    Solution managers, administrators, and users with the “Edit” permission on solutions can review existing solutions.
- **[Delete Solutions](https://help.salesforce.com/s/articleView?id=service.sol_del.htm&release=264.0.0&type=5)**  
    When you delete a solution, all related history and attachments are also deleted.
- **[Categorize Solutions](https://help.salesforce.com/s/articleView?id=service.sol_category.htm&release=264.0.0&type=5)**  
    Use solution categories to group similar solutions together. Each solution can belong to more than one category.
- **[Set Multilingual Solution Statuses](https://help.salesforce.com/s/articleView?id=service.sol_translate_status.htm&release=264.0.0&type=5)**  
    After you modify a master solution, you can adjust the statuses of each translated solution associated with it and notify users to update those translations.
- **[Solutions Home](https://help.salesforce.com/s/articleView?id=service.sol_home.htm&release=264.0.0&type=5)**  
    Click the Solutions tab to display the solutions home page.
- **[Solution History](https://help.salesforce.com/s/articleView?id=service.solution_history.htm&release=264.0.0&type=5)**  
    The Solution History related list of a solution detail page tracks changes to the solution.
- **[Solution Fields](https://help.salesforce.com/s/articleView?id=service.sol_fields.htm&release=264.0.0&type=5)**  
    An alphabetical list of solution fields.
- **[Solutions FAQ](https://help.salesforce.com/s/articleView?id=service.faq_solutions.htm&release=264.0.0&type=5)**  
    Find answers to frequently asked questions about solutions.