Knowledge Article Summary, an Einstein for Service feature, uses generative AI to
provide a concise, clear overview of a knowledge article's content. This feature automatically
generates and shows the summary on the article's detail page, helping you quickly understand the
core content of the article.
Required Editions
Knowledge Article Summary uses the standard Summarize Knowledge Article prompt template to
generate summaries. With the correct permissions, you can modify this template in the Prompt
Builder to fine-tune the output, including the tone, style, length, AI model, and other
variables.
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Community, Community Plus, or Agentforce for Service
add-on |
- Set Up Article Summary in Experience Builder
Add the Knowledge Article Summary Lightning web component to the Knowledge or Article Detail page in Experience Builder and publish the site to display the AI-generated summaries on your public-facing site. This component is compatible with both Aura and LWR sites.
- Knowledge Article Summary Limitations and Important Considerations
This topic describes the known limitations and important considerations for the Knowledge Article Summary feature. Awareness of these limitations supports proper component behavior and improves the quality of AI-generated summaries.
